Privacy Policy

This Privacy Policy governs the data processing practices of GleqAI Private Limited, a company incorporated under the laws of India, operating its official platform via https://gleq.ai(including all subdomains and associated payment routes, collectively referred to as the "Platform" or "Services").

GleqAI Private Limited ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes our granular practices regarding the Personal Data we collect when you use our multi-agent platform, specialized AI assistants, workspace projects, billing integrations, and related financial or technical transactions.

1. Personal Data You Provide:

• Account Information: Name, email address, corporate credentials, contact number, and profile details.
• Payment & Billing Information: Transaction history, token/credit balance, and secure billing information. All online financial transactions, wallet funding, and payment state maintenance are securely processed via our partner payment gateway, Razorpay, in compliance with PCI-DSS standards.
• User Content & Project Data: The prompts, text queries, and multi-modal files you upload (including images, videos, text files, and documents) to interact with our specialized AI agents. This also includes the structural metadata of your "Projects" where multiple agents cooperate.
• Communication Information: Data you provide when contacting our customer support or interacting with our official channels.

2. Information Received Automatically from Your Use:

• Log and Usage Data: IP address, browser type, timestamps, time zone, and details of how you interact with different AI agents (e.g., input/output volume, features used).
• Device Information: Operating system, hardware configuration, and device identifiers.
• Cookies & Analytics: Standard tracking data used to maintain your project session states, secure login sessions, and workspace preferences.

We use the collected Personal Data for the following granular purposes:

• To provide, maintain, and secure our specialized AI expert services (e.g., AI Lawyer, AI Doctor, AI Full Stack Developer).
• To route, organize, and synchronize your conversations across multiple agents within a unified project workspace.
• To calculate accurate dynamic credit deductions based on your precise input and output utilization (text, image generation, document parsing, or video processing).
• To process financial transactions, verify wallet updates, prevent fraudulent transactions, and ensure secure transaction states on gleq.ai.
• To monitor platform safety, prevent fraudulent wallet activities, and ensure agents adhere to their structural boundaries.
• To optimize our internal system prompt routing and platform scalability.

We do not sell your personal data. We only share information under the following strict conditions:

• Payment Gateways & Financial Partners: Relevant transaction data is shared securely with our payment ecosystem partner, Razorpay, to facilitate payment processing, chargeback settlements, refund executions, and compliance checks.
• Vendors and Third-Party Infrastructure: To process complex workflows (like specialized image/video generation or deep document extraction), we may pass relevant anonymized data to underlying AI infrastructure vendors and cloud hosting providers.
• Legal Obligations: When required by Indian law or statutory authorities to protect the safety, financial integrity, rights, and infrastructure of GleqAI Private Limited, our users, or the public.

We implement industry-standard encryption protocols (such as SSL/TLS) and robust security measures to protect your project architecture, financial transaction records, text logs, and uploaded multimedia assets.

Your project histories and financial transaction data are retained safely as long as your account remains active to allow seamless workspace retrieval, to meet statutory financial audit requirements under Indian law, or until you explicitly request account deletion.

In accordance with the Information Technology Act, 2000 (India) and rules made thereunder, the name and contact details of the Grievance Officer of GleqAI Private Limited are published below:

If you have any questions, transaction alignment requests, or data removal queries regarding this Privacy Policy, please reach out directly to the compliance team email mentioned above.